KCB Bank Group Benefits Overview

Manages clearing operations, including cheque, EFT, direct debit, RTGS, and payment processing; reconciles suspense accounts and BOU balances; authorizes transactions; prepares regulatory reports; handles exceptions, agency notices, card printing, queries, and risk controls. Leads staff through coaching and performance management while maintaining procedures, improving operational efficiency, and ensuring compliance with banking and regulatory requirements.

Develops digital banking business by recruiting merchants, agents, and customers; processing applications; training users on mobile, internet, and agency banking; managing customer relationships; resolving complaints; activating dormant accounts; branding premises; monitoring compliance; and cross-selling bank products to meet growth and revenue targets.

Leads the FMCG corporate banking sector strategy, business growth, profitability, client relationship development, cross-selling, credit proposal quality, and portfolio risk management. Directs relationship managers, ensures customer retention, develops client plans, and oversees recruitment, coaching, performance management, and team development. Requires extensive banking experience, senior management expertise, strong commercial performance, regulatory knowledge, and relationship leadership skills.