Teams at Kata.ai

Lead end-to-end technical support for enterprise chatbot, voice AI, and omnichannel platforms: manage triage, SLAs, incident response, RCA, capacity planning, and continuous improvement while coordinating with Engineering and Product to reduce recurring issues.

Ensure software/app stability by defining acceptance criteria, writing test cases, performing smoke, regression, and integration tests, improving the development process, and acting as first-line technical support.

The Technical Support Engineer configures WhatsApp API, resolves technical issues, monitors system health, manages client reports, and ensures operational stability for chatbot services.