Teams at Kaseya

Provides first-line technical support for Linux-based backup and restore environments. Troubleshoots Linux systems, networking, routing, DNS, IP configuration, and connectivity issues; manages tickets against SLAs and KPIs; collects logs and evidence for escalation to L2 teams; and communicates solutions to customers and partners through email, chat, and phone in a 24/7 rotational shift environment.

Leads the strategy, architecture, and execution of Kaseya’s unified data, API, AI, and runtime platform ecosystem. Builds scalable, reliable, cloud-native capabilities; drives platform modernization, engineering culture, technical and commercial KPIs, and cross-functional alignment. The role manages global engineering teams and transforms customer data, telemetry, and AI/ML into product differentiation, improved experiences, automation, and new revenue opportunities.

Own the strategy, roadmap, and delivery of a unified Cyber Resilience platform across cloud, on-premises, and hybrid environments. Lead product convergence onto shared services, define technical capabilities, prioritize requirements, and partner with engineering, security, data, customers, and go-to-market teams. Drive migrations, launches, adoption, reliability, and measurable customer outcomes while making trade-offs across value, risk, resources, and technical dependencies.