Teams at Kasa Living, Inc.

Performs billing audits, adjusts reservation data, resolves guest billing and payment inquiries, processes payments and long-term stay plans, and supports billing transitions. Collaborates with Communications, Reservations, Portfolio, and distribution partners to correct reservation errors, improve financial reporting accuracy, and maintain guest satisfaction. This remote Philippines-based contract role requires overnight hours aligned with U.S. business hours.

Lead Kasa’s national and regional B2B sales organization, driving corporate and group revenue growth. Build and coach a high-performing sales team, establish KPIs and performance routines, improve forecasting and reporting, secure national accounts, and develop scalable processes for prospecting, contracting, and handoff. Partner with Revenue Management, Operations, Distribution, and Marketing to align commercial strategy, pricing, inventory, and demand opportunities. Represent Kasa with customers and at industry events.

The Program Associate manages operational projects from kickoff through rollout and adoption. Responsibilities include rewriting SOPs, coordinating change management, training affected teams, supporting product and tooling improvements, tracking project outcomes, communicating status, and using operational data to measure impact. The role partners across hospitality, operations, program, portfolio, and Product teams and requires occasional travel to Kasa properties for implementation and testing.