Teams at Kappa Computer Systems

Provides Tier 2 technical support for MSP clients across desktop applications, networks, servers, cloud platforms, security systems, backups, and business applications. Administers Microsoft 365, Entra ID, Active Directory, permissions, firewalls, and infrastructure; troubleshoots issues to root cause; performs maintenance and backup testing; supports deployments and migrations; coordinates with vendors; documents work; communicates with clients; and mentors teammates. Includes occasional client-site travel and on-call support.