Teams at KAMI Workforce

Answer inbound calls, identify callers and their needs, accurately capture information, route inquiries to the appropriate team, maintain call logs, follow escalation procedures, and provide administrative support through email coordination, data entry, tracking, and documentation.

Build AI-assisted software prototypes, product features, and customized enterprise solutions for a workforce management platform. Use Claude Code daily to research problems, design solutions, write and review code, debug, test, and iterate rapidly. Collaborate with stakeholders, clients, product leaders, and experienced developers to translate business needs into intuitive web applications and move successful prototypes into production.

Lead customer onboarding and implementation while handling inquiries through tickets and live chat. Troubleshoot issues, maintain knowledge-base content, document solutions, identify recurring problems, and collaborate with internal teams to improve customer experience and support processes. The role requires strong communication, empathy, problem-solving, basic Excel skills, and at least one year of customer support experience. It is fully remote.