Teams at Kaltura

Manage enterprise customer relationships, provide product support and enablement, analyze usage data, scope initiatives, drive adoption, and develop joint roadmaps aligned with customer goals and KPIs. Serve as a trusted advisor, conduct business reviews and health calls, support retention and organic growth, manage account pipelines and forecasts, and collaborate with internal teams on customer solutions. Travel up to approximately 33% may be required.

Build and deploy production-grade, customer-specific AI capabilities as part of a forward-deployed engineering pod. Responsibilities include developing LLM agents and skills, integrating APIs and tools, designing evaluation suites, optimizing latency, customizing speech assets, and tuning systems based on production feedback. The role requires close collaboration with customer stakeholders, translating domain needs into tested engineering artifacts, managing delivery scope, and promoting broadly reusable solutions into the shared platform.

Manage a portfolio of education customers across the UK and Europe, driving onboarding, adoption, retention, satisfaction, and account growth. Build strategic relationships with academic, technical, and administrative stakeholders; conduct success reviews; maintain success plans and health metrics; mitigate risks; coordinate escalations; and advocate for customer needs internally. Support renewals, expansion, customer events, and adoption of Kaltura’s AI-powered video and learning platform.