Teams at Kaltura

Provide technical support for Kaltura’s IPTV and video SaaS solutions to B2B and enterprise customers. Independently troubleshoot technical issues and how-to questions through ticketing, calls, and video meetings, escalating complex cases to integration and R&D teams. Collaborate with engineering, product, professional services, and account management. The role requires SaaS support experience, API and SQL expertise, customer communication, and troubleshooting skills, with video streaming, AWS, scripting, networking, and security experience preferred.

Support customer-facing technical implementations from requirements and scoping through configuration, integration, testing, launch, and post-launch support. Troubleshoot APIs, webhooks, SSO, email-domain services, websites, and third-party integrations using technical tools and configuration data. Manage multiple projects, communicate progress, document findings, escalate risks, and collaborate with global customers and internal teams. Help improve implementation documentation, templates, and delivery processes.

Explores and prototypes AI, agent, real-time transport, memory, and infrastructure technologies. Runs technical spikes, evaluates unfamiliar codebases, designs benchmarks, measures latency and cost, and produces evidence-based build-versus-adopt recommendations. Hands findings to production teams and tracks the evolving AI tooling landscape.