Jobs at Kalibri Labs

Lead and manage a customer support team, own SLAs and escalations, maintain knowledge base and Training Academy, monitor customer health and communications, partner cross-functionally to triage issues and improve support operations.

Generate outbound pipeline through calls, email, and social; qualify prospects and set meetings for Account Executives; maintain accurate Salesforce records; run follow-ups and nurture leads; collaborate on messaging tests and track performance to improve conversion rates.