Teams at Kaleidoscope Group, PBC

The Account Executive is responsible for the full sales cycle, including prospecting, consulting, and closing sales with organizations funding scholarships, while utilizing AI tools to enhance performance.

Own a scaled portfolio of self-service accounts, triage and resolve support requests via Intercom, perform technical troubleshooting, build knowledge-base content, monitor customer health, and drive renewals and expansions in partnership with Account Managers. Use AI-assisted tools for ticket summaries, escalate to Product/Engineering when needed, and measure success by customer self-sufficiency and NRR/GRR outcomes.