Teams at K Group Companies

Own project revenue recognition, billing, deferred revenue, unbilled receivables, and work-in-progress reconciliations. Partner with departmental leaders to ensure timely, accurate billing and resolve project issues. Support month-end and year-end close through journal entries, reconciliations, reporting, audit schedules, AP review, expense review, and process documentation. Provide billing and accounting coverage while improving workflows and controls.

Own customer support tickets from intake through resolution across endpoint, application, identity, connectivity, server, Microsoft 365, and physical security environments. Troubleshoot systems, networks, logs, backups, endpoints, and security platforms; administer Microsoft infrastructure; document work; communicate proactively with clients; and escalate complex issues appropriately. Participate in on-call rotation, support field technicians, and cross-train on physical security systems while progressing toward a Systems Engineer Level 1 role.

Supports customer IT environments under senior engineer guidance by troubleshooting networks and systems, handling service tickets, deploying projects, installing and updating hardware and software, and implementing system upgrades. Communicates with customers and project teams, documents findings, escalates complex issues, and identifies potential upsell opportunities. The role emphasizes foundational systems knowledge, cloud administration, security tools, VoIP support, project coordination, and customer service.