Teams at JWCH Institute, Inc.

Administers physical and virtual Windows infrastructure, servers, Active Directory, Group Policy, Office 365, EHR applications, endpoint security, backups, and monitoring systems. Troubleshoots issues, manages helpdesk operations, supervises technicians, maintains system documentation, supports disaster recovery, implements changes, and ensures service performance. Provides technical guidance to users and IT staff, collaborates on infrastructure strategy and projects, and travels between sites as needed.

Administers employee benefits programs, manages open enrollment, coordinates carriers and vendors, supports employee inquiries and onboarding, maintains HRIS records, reconciles invoices, ensures regulatory compliance, prepares reports, and oversees the employee wellness program.

Welcomes and screens visitors, directs arrivals, handles incoming calls, monitors building activity and security cameras, logs facility conditions, maintains safety reports, and performs clerical tasks. The role supports a secure, compassionate environment for clients and visitors while maintaining confidentiality and following organizational safety and communication procedures.