Teams at Jumio

Serve as a customer-facing fraud and identity expert across pre-sales, onboarding, and expansion. Design risk strategies and identity workflows, advise customers on fraud mitigation, coordinate technical and regulatory implementation requirements, validate milestones, and lead go-live readiness. Partner cross-functionally with Product, Engineering, Legal, and Compliance teams to accelerate deployment, adoption, and customer value.

Own a portfolio of APAC enterprise and mid-market customers, driving retention, adoption, measurable ROI, and expansion. Advise fraud, identity, AML, and compliance teams on risk strategies and workflow optimization. Monitor account health, lead executive business reviews, manage escalations, build success plans, train users, and identify renewal risks and expansion opportunities. Partner closely with Account Management, Product, Support, and Implementation teams while serving as a strategic customer advisor.

Own the enterprise architecture vision for scalable, high-performance, cost-efficient multi-tenant SaaS systems. Lead AWS cloud optimization, distributed data and AI infrastructure, architectural governance, and Architecture Review Council activities. Guide engineering teams on microservices, event-driven systems, automation, and cloud-native practices while driving GenAI adoption across the software lifecycle. Build prototypes, establish architectural standards, optimize total cost of ownership, and mentor technical leaders.