Teams at Julius Silvert, Inc.

Leads day-to-day internal IT support, serving as the senior escalation point for hardware, software, network, and connectivity issues. Provisions workstations, mobile devices, warehouse scanners, and shipping printers; administers accounts and permissions; manages ticket queues and SLAs; and develops proactive fixes, scripts, and training. The role collaborates with network engineers and vendors to maintain local infrastructure and minimize operational downtime.

Provides tier 1 and tier 2 functional support for Microsoft Dynamics 365 Finance and Operations. Troubleshoots ERP issues involving inventory, order management, workflows, and financial modules; trains users; escalates complex bugs; monitors system performance; supports upgrades and module rollouts; and assists finance, warehouse, and operations teams in a high-volume distribution environment.

Leads and mentors sales representatives across the Philadelphia region, manages key accounts, develops new business, oversees training, and drives sales growth and profitability. Responsibilities include maintaining pricing contracts, using performance data to benchmark results, visiting customer and prospect accounts, coordinating cross-functional processes, and ensuring excellent customer service.