Teams at Joyful Health

Own end-to-end customer operations for post-sales: onboarding, invoicing, portal and access, ticketing/CRM integrations, reporting, and automations. Build systems, SOPs, and AI-driven automations to scale customer experience and enable RCSMs to run implementations reliably without linear headcount growth.

Lead outbound prospecting to generate pipeline from outpatient healthcare practices. Use AI tools to research and personalize outreach, run high-volume multi-touch cadences (calls, email, LinkedIn), qualify prospects, book discovery meetings, maintain HubSpot CRM hygiene, track metrics, and surface market insights to refine ICP and messaging.

Work denials, rejections, and aging AR end-to-end for outpatient practices using AI-native RCM tools. Diagnose root causes, rework and resubmit claims, draft appeals, and chase AR to resolution while partnering with Revenue Cycle Success Managers and the RCM Center of Excellence. Surface frontline insights to inform product and engineering to improve recovery throughput and quality.