Teams at Joy Baking Group

Supports all aspects of human resources, including recruitment, applicant tracking, background checks, onboarding, benefits, leave and workers’ compensation administration, employee records, attendance tracking, training, events, policy support, and clerical tasks. The role also assists employees with HR questions, coordinates orientations and screenings, maintains confidential documentation, and provides reception coverage as needed.

Develop and support Microsoft Dynamics 365 F&SCM and Power Platform applications, including X++ extensions, Power Apps, Power Automate workflows, Dataverse structures, APIs, and integrations. Troubleshoot defects, create tests, support releases, maintain documentation, and collaborate with business stakeholders, vendors, and technical leads. The role also supports data entities, analytics integrations, code reviews, deployment activities, and occasional after-hours production incidents in a manufacturing environment.

Oversee IT support service delivery across multiple manufacturing sites, including ticketing, SLAs, MSP and vendor relationships, incident escalation, onboarding, asset management, reporting, and continuous improvement. Coordinate infrastructure alerts, change control, service quality reviews, and on-call support planning while ensuring responsive end-user service in a 24/7 environment.