Journal Technologies Inc Benefits Overview

Provides technical software support to remote customers through phone, email, and support portals. Troubleshoots Java applications and related technical issues, manages tickets and escalations within SLAs, documents solutions, collaborates with internal teams, and supports process improvements. The role requires SQL troubleshooting, customer communication, occasional travel, and scheduled after-hours emergency support.

Configure and implement case management software for client organizations. Responsibilities include gathering requirements, configuring forms and workflows, supporting data conversions and reports, troubleshooting issues, conducting client training, assisting with go-live activities, and coordinating work through Jira and Scrum teams. The role requires technical collaboration with clients and internal stakeholders, database querying, software configuration, and occasional travel to client sites.

The Senior Software Implementation Specialist will lead technical implementations, configure software, support data conversion, and provide training and support during go-lives.