Teams at Joom

Own Joom’s international CRM strategy and execution, driving customer engagement, retention, and revenue through lifecycle, product, and behavioral marketing. Lead the weekly sales calendar, oversee CRM architecture and analytics, balance commercial goals with customer trust, and manage a high-performing team while contributing hands-on to campaigns and optimization.

Lead the overall product strategy and development of Joom Marketplace. Responsibilities include setting the product roadmap, prioritizing features, conducting market research, partnering with engineering to deliver improvements, and managing a world-class product and UX/UI team. The role requires strategic and analytical leadership, data-driven decision-making, stakeholder management, and strong English proficiency. Experience with B2C services and e-commerce is valued.

Lead and develop the JoomPro Brazil sales organization, managing sales managers and driving achievement of GMV targets. Own go-to-market strategy, sales processes, reporting, KPI tracking, and accountability systems. Collaborate with Marketing and Category Management while promoting data- and automation-enabled sales management. The role requires fluent English and Portuguese, hands-on leadership, and experience building scalable sales operations, preferably in e-commerce, logistics, freight, or retail.