Teams at Jonestown Bank & Trust Co.

Performs bank branch transactions, including deposits, withdrawals, check cashing, loan payments, and monetary instrument sales. Balances cash drawers and branch equipment, supports digital banking access, maintains compliance with banking regulations, protects confidential information, and provides client service in person, by phone, drive-up, and at community events. The role also recommends banking products, uses CRM tools, completes training, and supports fraud prevention and general branch operations.

Performs bank branch transactions, including deposits, withdrawals, check cashing, loan payments, monetary instrument sales, and cash drawer balancing. Provides in-person, drive-up, telephone, and community-event service while identifying client needs and making referrals. Supports digital banking questions, ATM and vault balancing, compliance, fraud prevention, documentation, CRM usage, confidentiality, and maintaining an organized professional branch environment.

Coordinates mortgage loan and servicing-rights sales to investors, audits post-closing files, manages trailing documentation, and ensures investor and regulatory compliance. Reconciles loan and servicing accounts, prepares general ledger entries, confirms investor proceeds, investigates funding and pricing discrepancies, and maintains accurate records across mortgage and accounting systems. Collaborates with investors, servicers, title companies, and internal teams while identifying process improvements.