Teams at Jonestown Bank & Trust Co.

Leads the Deposit Operations team and oversees deposit account servicing, CD and IRA processing, wires, ACH and check disputes, exception processing, reconciliations, documentation, reporting, compliance, and fraud prevention. Provides employee supervision, training, performance management, branch support, customer assistance, procedure updates, and operational quality control while ensuring accurate processing across core banking systems.

Coordinates enterprise risk, governance, change management, third-party risk, business continuity, audit, and compliance programs for a bank. Maintains risk registers, vendor inventories, policies, reporting, and corrective actions; facilitates regulatory examinations, audits, risk assessments, and cross-functional reviews. Supports executives, the Board, Compliance, Information Security, Financial Crimes, and business leaders while promoting regulatory compliance and sound risk management practices.

Performs bank branch transactions, including deposits, withdrawals, check cashing, loan payments, monetary instrument sales, and cash drawer balancing. Provides in-person, drive-up, telephone, and community-event service while identifying client needs and making referrals. Supports digital banking questions, ATM and vault balancing, compliance, fraud prevention, documentation, CRM usage, confidentiality, and maintaining an organized professional branch environment.