Teams at Johnson & Johnson

Leads enterprise content management strategy, governance, and lifecycle processes for Global Business Services. Oversees knowledge repositories, ServiceNow articles, SOPs, FAQs, service catalogs, taxonomy, metadata, quality controls, and documentation standards. Partners with functional teams and technology stakeholders to improve content accuracy, usability, searchability, self-service, and AI readiness. Manages complex initiatives, distributed content owners, process improvements, and capability-building through playbooks, training, and governance frameworks.

Supports dermatology marketing campaigns through data consolidation, KPI tracking, reporting, dashboard preparation, event coordination, promotional materials, and stakeholder communication. Assists IT innovation projects by organizing documentation, monitoring milestones, analyzing outcomes, and supporting continuous improvement. Collaborates with Marketing, IT, Business Operations, and external vendors in a fast-paced environment.

Supports cross-functional Global Business Services operations by collecting, validating, and analyzing operational data; preparing reports, dashboards, scorecards, and presentations; monitoring performance and data quality; identifying trends and exceptions; resolving operational issues; maintaining data integrity; documenting processes; and recommending improvements to service, quality, efficiency, and customer outcomes.