Teams at Jisc

Lead Jisc’s organization-wide customer experience strategy and transformation. The role involves service design, customer journey improvement, stakeholder engagement, CX champion development, supplier management, performance measurement, and leading a two-person CX team. The successful candidate will embed customer-focused ways of working, improve technology-enabled services and operational processes, influence senior stakeholders, and balance customer needs with commercial priorities.

Own the reliability, performance, release management, and operational improvement of Jisc’s Digital Experience Platform. Lead Salesforce, MuleSoft, and Copado release strategies; coordinate deployments across environments; improve CI/CD, automation, monitoring, incident management, and change governance; oversee upgrades, security patching, sandbox management, and data refreshes; and collaborate with technical stakeholders to reduce risk and improve platform availability.

Serve on Jisc’s board of trustees, providing strategic oversight, governance, financial stewardship, risk management, performance monitoring, and constructive challenge. The trustee will help shape organizational priorities, ensure appropriate resources and capabilities, uphold ethical and public accountability standards, and represent Jisc and the communities it serves. Candidates should bring senior leadership experience in UK further education, board-level decision-making expertise, strong governance knowledge, independent judgment, and effective stakeholder engagement skills.