Jisc Benefits Overview

Collects, analyzes, and interprets cyber threat intelligence to identify emerging risks and support proactive defense. The role monitors intelligence sources, correlates threat data, profiles adversary tactics, produces reports and dashboards, supports threat intelligence platforms, advises teams on detected threats, and contributes to incident response exercises. It collaborates with cybersecurity, network operations, and service desk teams to protect the JANET network and its customers.

Own the reliability, performance, release management, and operational improvement of Jisc’s Digital Experience Platform. Lead Salesforce, MuleSoft, and Copado release strategies; coordinate deployments across environments; improve CI/CD, automation, monitoring, incident management, and change governance; oversee upgrades, security patching, sandbox management, and data refreshes; and collaborate with technical stakeholders to reduce risk and improve platform availability.

Provides first-line IT service desk support for internal users and visitors. Responsibilities include ticket triage, incident diagnosis, service request management, user communication, account administration, hardware and software installation, video-conferencing support, remote assistance, escalation, and knowledge-base maintenance. The role follows ITIL practices and offers development toward an IT Engineer position.