Jencap Benefits Overview

Provide administrative and operational support for delegated authority claims: open and organize claim files, track deadlines and SLAs, prepare and submit documentation to third parties, run routine and ad hoc reports, assist with payments and loss run requests, and maintain procedures and desk guides under Claims Manager direction.

Lead delivery and migration of the ConceptOne agency management platform, managing vendors and project teams, developing project plans and governance, mapping insurance broking processes, executing data modeling and cutover activities, configuring the C1 platform, and mentoring team members while providing regular updates to senior leadership.

The Underwriting Assistant supports underwriting operations by issuing policies, documenting files, assisting retail agents, and handling various insurance tasks.