Teams at J.Crew Factory

Leads end-to-end e-commerce and creative brand imagery production, overseeing teams, freelance crews, vendors, studios, budgets, schedules, contracts, workflows, and final delivery. Partners with Creative, Merchandising, and Marketing leaders to develop scalable production strategies, improve operational efficiency, and maintain brand standards. Builds strong internal and external partnerships, develops talent, and implements innovative production solutions while balancing creative, operational, and financial priorities.

Coordinate daily distribution center training, trainer assignments, onboarding, skills assessments, cross-training, and refresher programs. Coach department trainers, monitor associate progress, identify training gaps, and escalate issues. Maintain accurate LMS records, attendance, certifications, qualifications, and skills matrices. Reinforce safety, quality, compliance, SOP, and standard-work expectations while supporting continuous improvement and audit readiness.

Lead and develop a distribution center team to meet production and quality targets. Coach, train, and evaluate associates; monitor staffing, merchandise flow, budget and payroll; conduct meetings; maintain personnel records; resolve associate issues; drive continuous cost-saving and operational improvements.