Teams at Jane App

Provide high-volume customer support for a complex SaaS practice-management platform through phone, chat, and video. Troubleshoot issues, guide clinics through onboarding, lead product demos, and tailor communication to different learners. The role combines support, sales, and onboarding while requiring adaptability, curiosity, strong communication, openness to feedback, and a commitment to improving the customer experience.

Build developer productivity tools and shared infrastructure that enable approximately 300 developers to ship faster. Responsibilities include developing agentic AI systems, plugins, skills, cloud execution environments, context management, measurement, and safety guardrails. The role also involves diagnosing development friction across teams, increasing agent-authored code adoption, supporting large codebases, and helping developers adopt new tools through documentation, teaching, and collaboration.

Own end-to-end financial data analysis, including SQL and dbt data modeling, Looker dashboard development, data quality validation, reconciliation, and stakeholder-facing insights. Partner with Finance and Payments to support reporting, planning, revenue analysis, cost insights, and transaction-level analytics. Translate ambiguous business needs into reliable technical solutions while improving documentation, QA, modeling, and data architecture practices.