Teams at Jacoby & Meyers

Conduct outbound calls to disengaged personal injury clients, explain continued representation benefits, build rapport, address concerns, and escalate unresolved issues. Coordinate with case handlers, attorneys, Client Advocates, and Operations to ensure informed client interactions and improve the client experience. Support the Turn-Down team with additional operational projects and tasks.

Interviews new clients, schedules appointments and medical treatment, gathers case evidence and documentation, maintains records in firm software, coordinates vehicle repairs, follows up with clients, and prepares recurring task reports. The role requires strong organization, communication, attention to detail, multitasking, and Spanish bilingual proficiency. Full training is provided for this fully remote position.

Investigates personal injury and catastrophic injury cases by evaluating liability, insurance coverage, evidence, potential defendants, and applicable law. Builds client relationships, coordinates experts and outside investigators, conducts legal research, drafts government claims and demand letters, and communicates with insurance adjusters. The role requires California bar licensure, strong writing and communication skills, travel to meet clients, and flexible availability outside regular business hours.