Jackson Lewis Benefits Overview

Own and administer the firm's Intapp application suite, including user support, security, configuration, monitoring, upgrades, patching, documentation, integrations, workflows, forms, datasets, and SQL-based reporting. Partner with New Business Intake, Conflicts, Legal Operations, vendors, and cross-functional teams while supporting migration from on-premise systems to Intapp's cloud platform.

Manage insurance carrier invoice appeals: draft attorney narratives, track deadlines, maintain appeal logs, communicate with attorneys and billing, identify reductions and process improvements, and support billing and collections to maximize client recoveries and ensure adherence to outside counsel billing guidelines.

Leads firmwide infrastructure strategy, engineering, cloud services, network and data center operations across more than 60 locations. Oversees Microsoft cloud platforms, cybersecurity controls, reliability, disaster recovery, modernization, vendors, budgets, service metrics, and managed service providers. Partners with executive, legal, business, and technical stakeholders to deliver secure, resilient, scalable technology services while maintaining confidentiality and compliance. Builds multi-year roadmaps, leads infrastructure teams, supports office expansions, and drives operational excellence.