Teams at Jackrabbit Technologies

Provides frontline SaaS client support through phone, chat, and tickets. Investigates and resolves product issues, educates clients on workflows and best practices, documents interactions, applies KCS practices, identifies knowledge gaps, and escalates issues appropriately. Collaborates with internal teams to improve client outcomes and support quality. Requires strong communication, troubleshooting, organization, technical aptitude, and the ability to manage multiple priorities remotely.

Guide clients through SaaS onboarding, implementation, system optimization, training, and launch. Conduct discovery sessions, analyze business processes, recommend workflows, manage implementation projects, coordinate timelines and deliverables, address risks, and support adoption. Partner with Product, Support, and Client Success teams while contributing implementation best practices and process improvements.