Teams at Ivy Fertility

Provides front-office and scheduling support for a fertility clinic. Responsibilities include answering phones, scheduling appointments and procedures, checking patients in and out, collecting payments, verifying insurance and balances, obtaining prior authorizations, maintaining patient charts, entering ICD-10 and CPT data, and protecting confidential records. The role requires professional patient communication, medical office experience, knowledge of medical terminology, insurance practices, HIPAA, and Microsoft Office proficiency.

Manages day-to-day clinical operations for an IVF clinic and surgery center, overseeing patient care, clinical staff, workflows, SOP adherence, and QuadA certification. Resolves patient concerns, coaches and develops employees, coordinates with providers and administrative teams, and ensures exceptional continuity of care and patient experience.

Perform and oversee advanced ART procedures (ICSI, embryo culture, cryopreservation), monitor embryo development, maintain QC and documentation, train and mentor staff, support workflow and regulatory compliance, and contribute to process improvement and validation.