Teams at Ivalua

Manage post-go-live technical support for Ivalua customers, including request qualification, troubleshooting C#/.NET and SQL issues, query optimization, enhancements, upgrades, configuration, testing, performance tuning, and production support. Serve as the primary technical contact for assigned accounts, lead maintenance meetings, support customer acceptance, train customers and partners, and communicate requirements to R&D.

Lead deployment of product innovations within budget and timeline, drive solution optimization and adoption, capture lessons learned, contribute to add-on development, maintain client knowledge, and support continuous product improvement while providing technical expertise in Ivalua, SQL and AI agent integrations.

Manage Ivalua’s strategic partners across the Americas, strengthen and execute regional partner strategy, recruit new partners, and build long-term executive relationships. Collaborate with sales, business development, marketing, and internal teams to support go-to-market initiatives, expand sales and delivery capabilities, and align partner and company objectives. The role requires approximately 30% business travel and strong English communication skills.