Teams at Ivalua

Supports marketing web development across WordPress and HubSpot CMS. Responsibilities include maintaining block-based pages, managing HubDB tables, updating custom WordPress blocks and themes, developing HubSpot modules with HTML, HubL, and CSS, performing QA and regression testing, and documenting CMS components, schemas, workflows, and procedures.

Manage strategic enterprise customer accounts across Southern EMEA, serving as a trusted advisor on procurement digital transformation. Drive software upselling and cross-selling, expand solution adoption, improve customer ROI, develop business cases for additional modules, and build relationships with executive stakeholders and internal champions. Collaborate with Customer Success, Professional Services, implementation partners, and customer teams to identify growth opportunities and deliver positive outcomes.

Provide first-line technical support to customers and suppliers through phone, email, and ticketing channels. Triage and resolve support issues, document tickets accurately, perform basic troubleshooting, escalate complex incidents to Tier 3 teams, and communicate updates throughout resolution. The role requires strong customer service, technical aptitude, ITSM and ITIL familiarity, ticketing-tool experience, and professional fluency in English and French.