Jobs at Ivalua

Supports marketing web development across WordPress and HubSpot CMS. Responsibilities include maintaining block-based pages, managing HubDB tables, updating custom WordPress blocks and themes, developing HubSpot modules with HTML, HubL, and CSS, performing QA and regression testing, and documenting CMS components, schemas, workflows, and procedures.

Manage strategic enterprise customer accounts across Southern EMEA, serving as a trusted advisor on procurement digital transformation. Drive software upselling and cross-selling, expand solution adoption, improve customer ROI, develop business cases for additional modules, and build relationships with executive stakeholders and internal champions. Collaborate with Customer Success, Professional Services, implementation partners, and customer teams to identify growth opportunities and deliver positive outcomes.

Provide first-line technical support to customers and suppliers through phone, email, and ticketing channels. Triage and resolve support issues, document tickets accurately, perform basic troubleshooting, escalate complex incidents to Tier 3 teams, and communicate updates throughout resolution. The role requires strong customer service, technical aptitude, ITSM and ITIL familiarity, ticketing-tool experience, and professional fluency in English and French.

Provides first-level technical support to customers and suppliers across AMER, EMEA, and APAC. Handles support requests through phone, email, and ticketing systems; analyzes, prioritizes, resolves, documents, and escalates incidents. Maintains clear customer communication throughout issue resolution and performs basic technical diagnostics. Requires bilingual French and English communication, customer-service focus, ITSM and ITIL familiarity, and experience with ticketing tools such as ServiceNow or Zendesk.

Acquire new enterprise and government customers by prospecting, building pipeline, developing account plans, engaging C-level executives, positioning Ivalua’s procurement solutions, coordinating internal teams, delivering executive proposals, closing complex deals, exceeding sales targets, and maintaining accurate forecasts.

Leads value discovery and ROI engagements for enterprise and public-sector customers across Asia-Pacific. Builds business cases, models financial impact, develops transformation roadmaps, and presents recommendations to CFO, CPO, and CIO stakeholders. Partners with sales, solution consulting, customer success, and systems integrators to influence strategic pursuits and value realization. Develops value assessment frameworks, coaches account teams, contributes to thought leadership, improves regional processes, and mentors team members.

Provides strategic HR partnership to global Go-To-Market leaders and North American teams. Advises on talent management, performance, compensation, workforce planning, employee relations, organizational effectiveness, culture, change management, and compliance. Analyzes HR metrics, supports regional mobility, and leads global HR process improvements including HRIS, compensation, and talent management implementations.

Supports platform infrastructure across staggered shifts by executing automation and provisioning workflows, managing containers and virtual machines, monitoring system health, responding to incidents, applying patches, remediating vulnerabilities, validating backups, and maintaining operational documentation. The role also assists with capacity planning, performance reporting, system onboarding and offboarding, routine maintenance, shift handoffs, and cross-functional operational support while collaborating with senior engineers on complex issues.

Leads complex enterprise integrations across Ivalua, ERP, HR, finance, logistics, and third-party systems. Responsibilities include end-to-end integration design, hands-on development, API and middleware implementation, performance optimization, troubleshooting, technical documentation, testing standards, customer workshops, pre-sales support, and mentoring. The role serves as a senior technical escalation point and helps establish reusable integration patterns, quality standards, and delivery practices across Professional Services projects.

Own enterprise sales in Denmark, focusing on new customer acquisition for Ivalua’s cloud-based procurement platform. Responsibilities include prospecting, pipeline development, strategic account planning, C-suite engagement, value-based selling, executive proposals, cross-functional collaboration, deal closure, and accurate sales forecasting. Requires 7+ years of enterprise software sales experience, consistent quota achievement, complex deal expertise, strong executive presence, Danish and English fluency, and preferably procurement or supply chain software knowledge.

The Infrastructure Technical Lead will manage cloud and IT infrastructure, ensure datacenter operations quality, handle troubleshooting, and enforce security protocols, while collaborating on projects and assisting teams across regions.

Configure and enhance Ivalua procurement platform solutions used for customer and prospect demonstrations. Build relevant use cases, demo stories, workflows, and data across Source-to-Pay processes, including procure-to-pay, sourcing-to-contracts, and supplier relationship management. Collaborate with solution experts and consultants to deliver high-quality solutions on schedule. The role requires technical experience with SQL, databases, workflow and ETL configuration, plus strong communication skills in a multicultural environment.

Provides high-touch desktop and office IT support in Pittsburgh while serving as the U.S. Microsoft Intune endpoint-management lead. Responsibilities include application deployment, Windows 11 administration, hardware provisioning, onboarding and offboarding, troubleshooting, inventory, meeting-room AV support, access management, LAN/Wi-Fi support, and security collaboration. The role partners with global IT teams and requires strong Google Workspace administration, Microsoft ecosystem knowledge, customer service, and autonomous problem-solving.

Manage Ivalua’s strategic partners across the Americas, strengthen and execute regional partner strategy, recruit new partners, and build long-term executive relationships. Collaborate with sales, business development, marketing, and internal teams to support go-to-market initiatives, expand sales and delivery capabilities, and align partner and company objectives. The role requires approximately 30% business travel and strong English communication skills.

Manage strategic AMER partners, expand the partner network, recruit new partners, strengthen regional alliance strategy, and support sales and business development initiatives. Build executive-level relationships, align partner and company goals, coordinate internal teams, and increase regional sales and delivery capabilities. The role requires strong communication, enterprise software knowledge, problem-solving skills, and approximately 30% travel. It follows a hybrid work model with three days per week in the office.

The Account Executive will focus on new customer acquisition, develop account plans, engage with C-level executives, and achieve sales targets.

Advise prospective and existing customers on successful Ivalua implementations, including delivery strategy, scoping, estimation, timelines, governance, risk mitigation, and value realization. Partner with Sales, Professional Services, Alliances, and implementation partners to create statements of work and enable partner-led delivery. Improve services methodologies, pricing frameworks, scoping tools, contracting processes, and cross-functional best practices. Travel up to 50–60% across the AMER region.

Advises prospective and existing customers on Ivalua implementation strategies, project scoping, estimation, service delivery models, and value realization. Partners with Sales, Professional Services, Alliances, and delivery partners to create statements of work, define governance, mitigate risks, and improve contracting processes. Develops services methodologies, pricing frameworks, scoping tools, and partner enablement playbooks while supporting revenue growth and customer outcomes across the AMER region.

Manage Ivalua's most strategic AMER partners to scale regional sales and delivery. Strengthen partner strategy, recruit and build long-term relationships, support go-to-market and business development, and coordinate with Sales, Marketing, and internal teams. Role requires travel (~30%) and collaboration with senior leadership.

Manage and expand strategic AMER partner network to scale regional sales and delivery. Support VP Sales and regional directors on go-to-market, recruit and manage partners, coordinate with marketing and BD, and build long-term C-level relationships. Role requires ~30% travel.