Jobs at Ivalua

Manage strategic customer accounts across the North EMEA region, expanding adoption and selling additional procurement software modules. Build trusted-advisor relationships, guide digital transformation roadmaps, develop value propositions and business cases, identify customer champions, and collaborate with Customer Success, Professional Services, implementation partners, and client stakeholders. The role carries an annual software subscription booking target and requires strong executive communication and account-growth skills.

Provide L3/L4 technical application support for Ivalua Buyer SaaS, manage 1–5 customer accounts, troubleshoot code and SQL issues, own upgrades, parameterization, performance tuning, and liaise with R&D and partners to deliver improvements and customer satisfaction.

Manage and expand relationships with strategic enterprise customers by serving as a trusted advisor, supporting solution adoption, and identifying upsell and cross-sell opportunities. Develop digital transformation roadmaps, value propositions, and business cases for additional procurement software modules. Collaborate with Customer Success, Professional Services, implementation partners, and customer stakeholders to increase solution ROI and achieve annual software subscription targets.

Advise prospective and existing customers on successful Ivalua implementations, including delivery strategy, scoping, estimation, timelines, governance, risk mitigation, and value realization. Partner with Sales, Professional Services, Alliances, and implementation partners to create statements of work and enable partner-led delivery. Improve services methodologies, pricing frameworks, scoping tools, contracting processes, and cross-functional best practices. Travel up to 50–60% across the AMER region.

Advises prospective and existing customers on Ivalua implementation strategies, project scoping, estimation, service delivery models, and value realization. Partners with Sales, Professional Services, Alliances, and delivery partners to create statements of work, define governance, mitigate risks, and improve contracting processes. Develops services methodologies, pricing frameworks, scoping tools, and partner enablement playbooks while supporting revenue growth and customer outcomes across the AMER region.

Provide L3/L4 technical post‑go‑live support for Ivalua Buyer customers: manage customer relationships for 1–5 accounts, troubleshoot and optimize SQL and code, handle change requests and upgrades, liaise with R&D, and run workshops and training to ensure application performance and customer satisfaction.

Manage Ivalua's most strategic AMER partners to scale regional sales and delivery. Strengthen partner strategy, recruit and build long-term relationships, support go-to-market and business development, and coordinate with Sales, Marketing, and internal teams. Role requires travel (~30%) and collaboration with senior leadership.

Manage and expand strategic AMER partner network to scale regional sales and delivery. Support VP Sales and regional directors on go-to-market, recruit and manage partners, coordinate with marketing and BD, and build long-term C-level relationships. Role requires ~30% travel.

Lead field marketing for Canada: plan and run high-impact in-person events, execute ABM and integrated campaigns, align with sales to generate leads, manage budget, analyze KPIs, and support cross-region event execution. Requires strong project management, analytics, and bilingual communication.

Lead deployment of Ivalua product innovations, optimize solutions with clients, drive continuous product improvement, contribute to add-on development and knowledge base, and provide technical and domain expertise to ensure successful, scalable implementations.

Lead GRC activities for a cloud SaaS provider: manage compliance programs (SOC, ISO, PCI, SecNumCloud, etc.), handle customer audits and questionnaires, evaluate technical controls across networks and cloud, run risk management and continuous compliance monitoring, and coordinate security exercises like BIA, DR tests, and access reviews.

Provide post-go-live technical support and application engineering for Ivalua Buyer. Configure and customize the solution using C#/.NET and SQL, perform debugging, performance tuning, and manage customer relationships. Collaborate with R&D, participate in code reviews, and drive enhancements and upgrades.

Intern on the RUN team supporting post-go-live customers: manage customer relationships, gather requirements, configure/customize Ivalua Buyer (C#/.NET/SQL), debug issues, advise on procurement best practices, manage deliveries, and participate in upgrades, performance tuning, and peer code reviews.

Support implementation and execution of global B2B digital marketing programs. Manage and optimize paid social campaigns (notably LinkedIn), update website and landing pages, prepare monthly performance reports, maintain campaign data and prospect lists, and coordinate assets and timelines across design, localization, and operations teams.

The Infrastructure Technical Lead will manage cloud and IT infrastructure, ensure datacenter operations quality, handle troubleshooting, and enforce security protocols, while collaborating on projects and assisting teams across regions.

Lead global customer marketing execution across three geographies: run nurture and upsell programs, generate expansion demand, curate references and advocacy, support ABM, measure and report performance, build dashboards, and partner cross-functionally with Sales, Customer Success, Product Marketing, and Digital to drive adoption, advocacy, and expansion within the install base.

Sell Ivalua's cloud procurement SaaS to new enterprise customers in UK & Ireland. Build pipeline, engage C-level stakeholders, develop account plans, forecast accurately, close multi-stakeholder deals, and maintain CRM/system of record.

The Solution Demo Manager will optimize demo environments for sales, ensuring alignment with product capabilities and strategic priorities, while collaborating with various teams to enhance pre-sales processes.

Lead multichannel customer marketing for AMER to drive adoption, retention, upsell and advocacy. Build lifecycle campaigns, events, reference programs, content, and ROI reporting while partnering with Customer Success, Sales, Product, and Field Marketing.

Lead multichannel customer marketing for AMER to drive adoption, retention, upsell and brand advocacy. Plan and execute lifecycle, re-engagement, reference, events and nurturing programs. Collaborate with Customer Success, Field Marketing and Sales, build reporting and ROI dashboards, use customer health signals to target at-risk accounts, and manage customer reference and event programs to grow expansion opportunities.