Ivalua Benefits Overview

Configure and enhance Ivalua procurement platform demonstrations with relevant use cases, demo stories, and data. Collaborate with Solution Consultants and Experts to implement Source-to-Pay workflows, including Procure-to-Pay, Sourcing-to-Contracts, and Supplier Relationship Management. Deliver high-quality solutions on schedule while applying SQL, database management, workflow, ETL, and AI platform skills in a multicultural environment.

Manages post-go-live customer relationships and technical application support for Ivalua procurement solutions. Responsibilities include troubleshooting C#/.NET and SQL issues, optimizing queries, prioritizing support requests, handling enhancements and upgrades, configuring solutions, testing, supporting customer acceptance, and monitoring application performance. The role also provides customer and partner training, participates in specification workshops, and communicates product feedback to R&D.

Manage post-go-live customer relationships for Ivalua applications, providing technical support, troubleshooting C#/.NET and SQL issues, optimizing queries, handling change requests, preparing upgrades, tuning performance, and supporting customer acceptance. The role also includes solution configuration, customer and partner training, workshops, and feedback to R&D. Candidates need at least four years of L3/L4 software product support experience, development experience in C# or another object-oriented language, strong SQL expertise, and customer communication skills.