Teams at ITS Logistics

Monitor trailer GPS functionality, research and document trailer locations, resolve misplaced or out-of-network trailers, and coordinate cost-effective trailer shipments. The role secures carriers, collaborates with internal teams and vendors, maintains accurate custody records, and provides timely solutions for efficient, compliant trailer movements.

Coordinates daily terminal and dock operations, ensuring drivers follow site flow and safety requirements. Supports on-time arrivals and departures, monitors trailer availability, completes load safety checklists, verifies paperwork, communicates with drivers and facility staff, escalates safety violations and equipment shortages, and updates operational systems with accurate information.

Coordinates small-parcel shipments from tracking through delivery, maintains shipment and performance data, responds to customer inquiries, processes carrier claims, schedules appointments, supports documentation and invoicing, and communicates with carriers, brokers, and drivers. The role requires strong organization, attention to detail, customer service skills, multitasking ability, and proficiency with Microsoft Office and transportation management systems.