Teams at Itero Group, LLC

Administer enterprise SCCM/MECM environments, including software deployment, patching, imaging, application packaging, Windows configuration, GPO management, and security remediation. Troubleshoot SCCM clients, WMI, and endpoint issues; develop custom PowerShell automation; generate compliance reports; manage Active Directory, Azure access controls, and Intune configurations. Support large-scale IT operations involving more than 30,000 endpoints while maintaining security and deployment compliance.

Leads end-to-end user acceptance and regression testing for a large-scale enterprise financial systems upgrade. Develops testing strategies, plans, cases, schedules, and regression suites; coordinates functional, integration, and cross-workstream testing; manages defects and retesting; validates integrations, data, reporting, and reconciliations; and communicates risks, progress, and release readiness to business, technology, project, operations, and vendor stakeholders.

Provides Tier 1 and 2 desktop support for government workstations, laptops, applications, servers, peripherals, and printers. Manages ServiceNow tickets, troubleshoots hardware and software issues, installs and configures systems, documents resolutions, coordinates escalations, supports facility transitions, mitigates security issues, prepares activity reports, and trains users. The role requires an active Top Secret clearance and works on-site in Rosslyn, Virginia, from 8 a.m. to 5 p.m.