Teams at ITEL Laboratories, Inc.

Provide timely support to customers via phone, email, and chat; resolve inquiries and complaints; document interactions; collaborate with insurers and adjusters; escalate issues and maintain SLAs while promoting strong customer satisfaction.

Prepare and analyze material samples using lab instruments, record measurements, run database searches, communicate with manufacturers, generate validation reports, and maintain sample storage and quality standards.

Perform laboratory sample preparation and measurements using prescribed equipment, analyze sample specifications, record data, generate customer reports, maintain sample storage, assist in disaster recovery preparation and cross-departmental tasks.