Teams at IT Solutions Consulting

Provides managed IT service desk support for multiple clients, resolving escalated hardware, software, network, server, security, and Microsoft 365 issues. Manages tickets, monitoring events, troubleshooting, documentation, vendor escalations, service reports, and client communications. Acts as an escalation resource for technicians and coordinates incidents across technical teams. Participates in on-call rotations and travels onsite to client offices, with remaining work performed in-office or remotely.

Develops new mid-market and enterprise accounts across a Tampa territory for an IT managed services provider. Responsibilities include prospecting, pipeline management, complex sales strategy, proposals, negotiations, territory growth, client advising, and closing strategic opportunities. The role also mentors account executives, coordinates internal technical and leadership resources, contributes to sales enablement, provides market intelligence, and supports recruiting and onboarding of sales staff.

Provides standardized Windows and Apple endpoint provisioning, user onboarding and offboarding, account and entitlement administration, Microsoft 365 configuration, asset tracking, and deployment validation. Follows documented runbooks, maintains records in business systems, coordinates shipping workflows, communicates with clients and internal teams, supports operational reporting, identifies process improvements, and participates in periodic after-hours on-call support.