Teams at IT Solutions Consulting

Provide advanced remote and onsite technical support for multiple clients in an MSP environment, manage network/datacenter/security/voice technologies, act as escalation point, use monitoring and ticketing tools, interact with vendors, produce service reports, and participate in occasional on-call rotation.

The Engineer, Technical Alignment supports the Technology Alignment Department by providing proactive IT services and ensuring client technologies run smoothly, while minimizing reactive support needs.

The Engineer in Managed Services manages service tickets, provides technical support, troubleshoots issues, collaborates with technicians and vendors, and participates in on-call rotations. They interact with clients and utilize various technologies to maintain network and data security.