Teams at iSupport Worldwide

Provides technical and platform support to marketplace sellers through email, chat, and phone. Reviews merchant claims, troubleshoots account and order issues, documents resolutions, escalates complex cases, and educates sellers on policies and best practices. Monitors seller performance, contributes to support resources, and maintains product and technical knowledge while managing multiple workflows and chat sessions.

Owns live cloud platform operations across multiple client tenants, serving as the final escalation point for complex incidents, identity and access issues, Microsoft 365, Azure, Intune, endpoint, SaaS, and infrastructure troubleshooting. Responsibilities include root cause analysis, major incident leadership, runbook and standards development, PowerShell automation, monitoring improvements, documentation, and secure delegated administration. The role focuses on operational support rather than implementations, infrastructure builds, or architecture.

Conduct complex commercial title searches across Texas, including specialized properties such as energy, mineral, agricultural, and data center assets. Research title histories using Title Data, plot legal descriptions, reconstruct chains of title, identify title defects, validate documents and parties, and prepare reports supporting title insurance underwriting. Perform patent-to-property and extended 60–100-year searches as needed. Train and mentor other title searchers on research methods, tools, and quality standards.