Teams at Istari Digital

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Own a product area end-to-end for a secure defense engineering data platform: define success, build roadmaps, conduct customer research, write specs, work with senior engineers, and communicate with senior stakeholders to deliver coherent, secure products that move engineering models and simulations across classified and cross-corporate boundaries.

Early-career role bridging product, sales, and customers for a defense-focused engineering data platform. Gather and synthesize customer feedback, produce sales collateral and demos, keep demo environments current, assist with release notes, documentation checks, and product testing. Work closely with Head of Product and cross-functional teams.