Teams at iSpot.tv

Manage complex customer support escalations, account provisioning, technical troubleshooting, database queries, API diagnostics, tracking pixel QA, and outage communications. The role serves as a senior technical client contact, investigates UI and data issues, escalates defects to Engineering, mentors support analysts, maintains documentation, improves workflows, and partners cross-functionally to enhance customer experience and platform resolution processes.

Prospect new business opportunities through research, cold calling, email, and social outreach. Generate and qualify inbound and outbound leads, maintain accurate CRM records, and route qualified opportunities to sales executives. Develop expertise in iSpot’s technology, TV advertising industry, and competitive landscape while building a scalable sales pipeline.

The Vice President of Engineering leads engineering execution, technical direction, organizational development, delivery reliability, architecture, operational excellence, security, budget, and cross-functional product delivery. The role requires hands-on leadership across data-intensive SaaS products, distributed systems, cloud infrastructure, and data platforms. The description also includes AI leadership responsibilities involving AI strategy, customer-facing AI products, generative AI, agentic systems, experimentation, responsible AI, and commercialization.