Iru Benefits Overview

Provide technical support to customers through chat, email, and video calls. Troubleshoot endpoint, identity, compliance, API, and integration issues across multiple operating systems and devices. Own tickets through resolution, analyze logs, reproduce problems, document solutions, and collaborate with engineering on bug fixes. Maintain clear communication, prioritize incidents, and deliver accurate, reliable customer assistance.

Identify and research target accounts, prospect through email, phone, and LinkedIn, qualify inbound leads, schedule meetings, introduce Iru’s security and IT platform, maintain accurate HubSpot records, overcome objections, and provide feedback to improve outbound sales strategy. The role offers foundational B2B SaaS sales experience and potential advancement into sales, customer success, or GTM leadership.

Serve as a technical advisor for device management, delivering product demonstrations, technical deep-dives, onboarding support, troubleshooting, and customer guidance. Collaborate with Sales, Success, Support, Product, and Engineering; create technical resources; escalate complex issues; communicate customer feedback; and influence product improvements. The role requires strong Apple device management expertise, scripting skills, communication, problem-solving, and customer empathy.