Teams at Ironwood Connection

Provide sales support by processing orders, handling customer inquiries, logging and managing warranty and service requests, coordinating vendors and internal teams, scheduling service or returns, tracking records, and reporting trends to improve quality and customer satisfaction.

Support Account Development Managers by coordinating customer communications, quotations, proposals, project transitions, and internal collaboration. Maintain CRM and documentation, track proposals and project status, schedule meetings, draft correspondence, monitor deadlines, resolve routine issues, and assist cross-functional teams to ensure successful project execution and a strong customer experience.