Teams at Ironwear

Supports customers through phone, email, and chat; processes orders, returns, and backorders; answers product, pricing, inventory, and shipping questions; maintains customer records in ticketing, ERP, and CRM systems; coordinates with sales and processing teams; identifies additional sales opportunities and escalates customer concerns.

Supports customers through phone, email, and chat; processes orders, RMAs, backorders, and paperwork; answers product and pricing inquiries; maintains customer data in ticketing, ERP, and CRM systems; coordinates with sales and internal processing teams; and identifies opportunities for additional or alternative product sales.

Provides customer support through phone, email, and chat; processes orders, returns, RMAs, and backorders; answers product, pricing, inventory, and shipping questions; supports sales through product recommendations; maintains customer data in ticketing, ERP, and CRM systems; and coordinates with account managers and processing teams to resolve issues accurately.