Teams at Ironwear

Serve as liaison between customers, sales, and internal teams. Handle inbound calls, emails, and chats; process orders, RMAs, and backorders; maintain CRM/ERP/ticketing records; resolve inquiries on inventory, pricing, and shipments; escalate issues and compile customer data for management.

Serve as liaison between customers, sales, and internal teams; handle incoming calls, emails, and chats; process orders, RMAs, and backorders; maintain ticketing, ERP and CRM records; resolve product inquiries; coordinate with account managers and processing to ensure accurate pricing, shipping, and order fulfillment while identifying customer trends for management.

Serve as liaison between customers, sales team, and internal departments. Handle inbound calls, emails, and chats; process orders, RMAs, and backorders; maintain customer data in ticketing, ERP, and CRM systems; resolve inquiries on inventory, pricing, and shipping; support account managers and provide customer outreach.