Teams at Ironwear

Lead all human resources activities as the company’s sole HR professional, including full-cycle recruiting, onboarding, employee relations, multistate payroll, benefits, performance management, compliance, training, records, and HR process improvement across Florida, Texas, and regional sales teams.

Provides customer support through phone, email, and chat; processes orders, returns, backorders, and related paperwork; answers product, pricing, inventory, and shipping questions; supports account managers and internal processing teams; maintains customer data in ticketing, ERP, and CRM systems; and identifies opportunities for additional product sales.

Supports customers and Account Managers by handling calls, emails, chats, product inquiries, orders, returns, backorders, and account concerns. Coordinates with internal processing teams to ensure accurate pricing, shipping, and order fulfillment. Maintains customer records in ticketing, ERP, and CRM systems, provides product guidance, identifies upsell opportunities, and escalates recurring issues or patterns to management.