Teams at Iron Bow Technologies

Leads strategic End User Services programs, overseeing annual planning, budgets, governance, staffing, service delivery, financial controls, contractual compliance, risk management, executive reporting, and continuous improvement. The role manages program performance, ITSM data integrity, invoicing, customer and stakeholder relationships, workforce development, and operational outcomes for government, healthcare, and commercial customers.

Manage complex IT programs for Federal and SLED government clients from initiation through closeout. Responsibilities include overseeing resources and subcontractors, schedules, risks, deliverables, SLAs, stakeholder communications, contract obligations, budgets, forecasts, profitability, and program reviews. The role also leads change management, supports recompetes, develops client relationships, and identifies opportunities to improve performance and expand services.

Designs, implements, optimizes, and supports complex voice and data telecommunications solutions. Responsibilities include IP telephony and network architecture, Tier 3 incident resolution, carrier and service evaluation, billing audits, failover testing, technical documentation, project planning, stakeholder coordination, and customer presentations. The role also provides technical guidance, training, and recommendations for telecommunications modernization, reliability, and cost efficiency.