Teams at Ipsos

Implement and manage Customer Experience and Voice of the Customer programs using Medallia and Qualtrics. Configure surveys, dashboards, automations, alerts, and data integrations through APIs and SFTP. Analyze NPS, CSAT, and CES metrics to generate actionable insights, ensure development quality, support active programs, and train users and clients on platform adoption.

Programs and logically validates online questionnaires, schedules assigned projects, monitors data collection quality, performs database backups, and delivers study data from SPSS Dimensions. The role also completes project administration, uses required platforms and software, meets project quality and timeline objectives, supports team members, and participates in training and development activities.

Manage end-to-end market research projects: define scope, design methodologies, liaise with clients and suppliers, oversee fieldwork, ensure data integrity, produce reports and visualizations, analyze bivariate and multivariate results, monitor budgets and timelines, and provide actionable strategic recommendations.