Teams at IP Corporation

Handles customer inquiries, order processing, delivery updates, billing and service issue resolution. Coordinates with Sales, Supply Chain, and Operations to ensure accurate and timely fulfillment. Maintains customer and order data in ERP and CRM systems, supports documentation, identifies process improvements, and escalates complex issues. The role requires strong communication, organization, attention to detail, and the ability to manage multiple priorities in an on-site office environment.

Optimize chemical manufacturing processes to improve efficiency, throughput, quality, safety, and cost. Troubleshoot process issues, perform root cause analysis, monitor performance data, and implement continuous improvements. Collaborate with Operations, Quality, and Engineering teams on process consistency, equipment and process design, scale-ups, process changes, and new product introductions. Maintain SOPs and work instructions while supporting safety, environmental, regulatory, Lean, and Six Sigma initiatives.

Develops and manages rolling 12-month demand forecasts using statistical analysis, sales inputs, market trends, and customer insights. Leads demand-planning inputs for monthly S&OP, evaluates forecast accuracy and bias, manages MRP parameters, monitors inventory health, and supports product transitions. Partners cross-functionally with Commercial, Supply Chain, Operations, Customer Service, and IT to improve forecasting, reporting, inventory performance, and material availability.