Teams at Ion Solar

Supervise and support the permitting team by providing direction, coaching, training, and process guidance. Monitor customer communications, resolve escalated complaints, ensure adherence to company service standards, collect inquiry data, and prepare monthly team performance reports. The role requires strong communication, organization, customer service expertise, supervisory ability, and proficiency with computer systems in a fast-paced office environment.

Conduct outbound calls, follow up with leads, understand customer needs, explain residential solar products and benefits, qualify prospects, maintain customer databases, answer questions, upsell services, and close sales while meeting targets in an in-office, commission-based environment.