Teams at InvoiceCloud

Serve as the dedicated HR Business Partner for a night-shift BPO and Customer Success team. Handle employee relations, grievances, POSH investigations, retaliation concerns, performance and disciplinary guidance, attendance and exit processes, labor-law compliance, engagement, retention, and confidential case documentation. Advise managers independently during night operations and ensure a safe, consistent, compliant workplace.

Prospect, qualify, and generate new sales opportunities through inbound and outbound outreach, cold calling, email, LinkedIn, and account-based strategies. Maintain pipeline activity and performance metrics in Salesforce, follow up consistently, communicate InvoiceCloud’s value, and hand qualified opportunities to Account Executives. This early-career role includes coaching and development toward an Account Executive career path.

Owns the infrastructure service-request intake, prioritization, backlog, and workflow governance in JIRA. Coordinates patching, security updates, maintenance windows, change management, incident escalation, post-mortems, and audit readiness. Manages and develops Cloud Platform Engineers, oversees staffing and capacity, assesses technical risks, and partners with InfoSec and stakeholders. Drives automation, observability, reliability improvements, and AI-assisted operational tooling toward a 99.99% uptime target.