IntouchCX Benefits Overview

Sources and engages candidates across multiple markets by partnering with recruiters and hiring managers, building talent pipelines, developing sourcing strategies, and improving recruitment processes. The role uses LinkedIn Recruiter, job boards, Boolean search, social media, networking, and referrals while tracking sourcing results and maintaining a positive candidate experience.

Coordinates RFPs, RFIs, questionnaires, and proactive proposals from intake through final delivery. Collaborates with subject matter experts and executives, manages multiple proposal timelines, drafts and edits content using AI tools, and ensures polished formatting across Google Docs, Sheets, and Slides. The role also researches complex information, quality-checks AI-generated material, leads discussions, and continuously improves proposal workflows.

Delivers training for new and existing employees, develops curricula and training plans, administers assessments, and uses creative adult-learning techniques. Provides coaching, mentoring, quality-monitoring support, and progress reporting. Maintains knowledge of client products, contact-center systems, and performance metrics; collaborates with partners and manages training staff. International travel is required.