IntouchCX Benefits Overview

Supports operational security and compliance through control monitoring, internal audits, audit documentation, evidence collection, partner assessments, incident reporting, employee training, and stakeholder coordination. The role helps implement security frameworks, identify compliance gaps, escalate risks, and translate requirements into actionable tasks.

Supports operations security by maintaining controls aligned with compliance frameworks, preparing incident and status reports, monitoring partner assessments, tracking remediation actions, leading customer-facing security gap reviews and investigations, and managing the operations security support team. The role also implements client security policies, identifies operational gaps, supports audits, and communicates risks and mitigations to executives, clients, and staff.

Coordinates employee engagement and experience programs, gathers and communicates employee feedback, supports corporate events, and serves as an on-site communication hub. The role partners with campus and corporate teams, helps leadership meet retention goals, facilitates focus groups and surveys, prioritizes initiatives, and promotes a positive, engaged workplace culture.