Teams at Interra Health, Inc.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Provide first-line IT support across Windows, macOS, and mobile platforms; manage tickets within SLA; perform user provisioning and access management; support Microsoft 365; maintain IT asset inventory; contribute to projects, onboarding/offboarding, documentation, and process improvements to enhance employee experience.

Lead Developer responsible for the health and reliability of SaaS platforms, managing incident triage, problem management, and team leadership while implementing AI tools.