Teams at InterContinental The Clement Monterey

Lead and coach Front Office Agents to deliver personalized guest service, oversee daily check-in/check-out and reservations, act as manager on duty, handle guest concerns, monitor scheduling, labor costs and cash handling, collaborate with hotel departments, and train staff to maintain luxury service standards.

Manage day-to-day front office operations, supervise and mentor front desk agents, deliver personalized guest service, handle reporting and basic accounting tasks, resolve guest and associate conflicts, maintain confidentiality, uphold grooming and uniform standards, and perform physically demanding tasks while working flexible schedules including weekends and holidays.