Teams at Intercom

Manage relationships with large, complex customers to drive adoption of Fin's AI Agent. Lead requirements gathering, solution design, success plans, QBRs, and strategic initiatives while monitoring usage, identifying risks, and advocating customer needs internally to achieve measurable outcomes.

The role involves leading a team of Mid-Market Relationship Managers focusing on developing sales strategies, managing customer accounts, and driving revenue growth through AI-driven solutions. Responsibilities include hiring, coaching, managing sales processes, and partnering cross-functionally to improve business outcomes.

The Principal Demo Engineer will own the Fin demo platform, build demo features, and ensure seamless presentation of AI capabilities for customer experiences across various channels, embedding with product teams to align demos with new releases.