Teams at Intercom

Leads a North American team of Account Executives focused on new-business revenue growth for Fin. Responsibilities include sales strategy, segment planning, pipeline management, forecasting, performance tracking, talent development, cross-functional go-to-market collaboration, customer handoffs, and data-driven reporting. The role requires building high-performing teams, executing outbound sales motions, optimizing sales processes, and delivering revenue and logo growth.

Leads North American SMB Account Executives responsible for new-business revenue. Develops segment strategy, sales plans, pipeline management, forecasting, performance metrics, and go-to-market execution. Builds and develops a high-performing sales team, partners cross-functionally with marketing, product, and customer success, and supports customer-focused deal execution and handoffs. Reports sales performance and provides data-driven recommendations to accelerate logo and revenue growth.

Owns partner-delivered Fin implementation projects, onboarding and certifying service partners, enabling AI-first customer service deployments, monitoring portfolio KPIs, managing escalations and project risks, and driving partner operational efficiency. Collaborates with Sales, Customer Success, Support, and R&D to ensure customer outcomes, resolve issues, provide product feedback, and conduct quarterly business reviews with service partners.