Teams at Intercom

Engage prospects via Fin Inbox, phone, email and LinkedIn to qualify leads, build pipeline with Account Executives, maintain product knowledge, improve workflows with cross-functional teams, and participate in team development and mentoring.

Own the self-serve existing customer business from conversion through renewal, driving retention, expansion, adoption, and monetization of Fin and new products. Lead product roadmaps, customer research, lifecycle and sales motions, onboarding and billing improvements, cross-functional delivery, and impact measurement. Partner with product, engineering, design, data, marketing, customer success, and sales teams while using AI to accelerate development.

Own the self-serve existing-customer business from conversion through renewal, driving retention, expansion, adoption, and monetization. Lead the product roadmap and cross-functional growth motion across product, engineering, design, data, lifecycle marketing, customer success, and sales. Improve onboarding, AI agent adoption, billing, plan management, and product expansion journeys while using customer research and quantitative analysis to measure impact.