Teams at Intercom

Lead pre-sales services scoping and solution design for enterprise customers, translating business and technical requirements into clear SOWs. Partner with Sales to position services, assess implementation complexity, design AI-powered deployments, and coordinate Product, Engineering, and Customer Success to ensure deliverable alignment and fast time-to-value.

Lead the architectural direction of Intercom's web platform, overseeing performance, scalability, and cross-functional collaboration to support marketing and engineering efforts.

As a Senior Machine Learning Scientist, you will identify ML opportunities, design algorithms, conduct analyses, and collaborate with product teams to build effective ML solutions for customer service enhancement.